CookinGenie operates a marketplace where personal chefs offer curated menus and in-home dining experiences. However, onboarding new chefs onto the platform was a time-intensive and manual process, hindering CookinGenie’s rapid growth.
Creating menus involved multiple steps: writing dish descriptions, setting up pricing, uploading images, formatting content to meet brand standards, and so on.
Many chefs were unfamiliar with digital tools or marketing best practices and required extensive support to complete their listings. This caused a seven-day onboarding cycle, delaying go-live timelines and limiting the platform’s ability to scale quickly.
The operations team had to step in frequently to assist with copywriting and pricing corrections. The extra work strained internal bandwidth, and the customer experience suffered due to inconsistent menu quality and presentation.
Also, the lack of standardized workflows made maintaining consistency across chef profiles difficult. Variations in writing style, pricing structures, and image quality undermined the platform’s credibility and diluted its premium brand perception.
CookinGenie needed a solution that could empower chefs to publish brand-consistent, high-quality menus independently to reduce operational load and accelerate onboarding at scale.